Your Privacy Matters
At Carnell, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information whenever you visit our website, place an order, or contact our team.
Information We Collect
When you interact with Carnell, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Information (processed securely through our payment providers)
- Order History
- Website usage information such as browser type, IP address, and cookies
How We Use Your Information
Your information helps us provide you with the best possible experience.
We use your data to:
- Process and deliver your orders
- Manage your account
- Respond to your inquiries
- Send order updates and customer support communications
- Improve our website and shopping experience
- Prevent fraud and maintain website security
- Send promotional offers only if you choose to receive them
Payment Security
Your payment information is processed through secure payment gateways.
Carnell does not store your full credit or debit card details on our servers.
Cookies
Our website uses cookies to improve functionality, remember your preferences, and analyze website performance.
You may disable cookies through your browser settings; however, some website features may not function properly.
Sharing Your Information
We never sell your personal information.
Your information may only be shared with trusted partners when necessary, including:
- Payment providers
- Shipping companies
- Website hosting and technical service providers
- Legal authorities when required by law
All third parties are required to protect your information.
Data Protection
We apply appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, or disclosure.
While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your personal information
To exercise any of these rights, please contact us using the information below.
Third-Party Services
Our website may contain links to third-party websites or services.
Carnell is not responsible for the privacy practices of external websites.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
📍 Address
Zayed Beverly Hills, 6 October City, Egypt
📞 Phone
+20 10 4119 1405
✉️ Email
info@carnell.net
🕒 Business Hours
Sunday – Thursday
1:00 PM – 9:00 PM